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UES - Senior Inside Sales Support Representative

Job Summary
Manages and executes the quoting, order processing and order change procedures. Supports Sales Department by interfacing with customers to handle administrative issues and needs. Interacts with Production Planning, Logistics, Quality Assurance, Specifications and Accounting departments as needed to ensure timely resolution of customer / order issues. Relieves Sales Department by acting as administrative "owner" of customers to help drive customer satisfaction and ensure adherence to internal UES processes. Partners with Area Sales Managers to ensure highest levels of customer satisfaction and to help facilitate problem resolution.
Essential Duties and Responsibilities
In coordination with Area Sales Managers, manage and execute the quoting process. Provide technical and commercial information required to estimate or update manufacturing costs. Ensure compliance with price approval process. Prepare quotations in business system(s). Submit quotes to customers and conduct appropriate follow-up.
Order management owner from receipt of order through acceptance/acknowledgement. Responsible to compile and verify all data and information required for order booking and order fulfillment. Ensure timely processing and facilitate by providing internal departments with relevant delivery, shipping, transportation, pricing, and payment information as needed.
Coordinate delivery schedules requested by customers with Production Planning and Logistics departments. Maintain the accuracy of delivery schedules and coordinate melt schedules through consistent interaction with Sales and Production Planning departments.
Perform order / delivery management tasks as needed, including but not limited to obtaining melt release, obtaining shipment release, requesting LC's, issuing proforma invoices, requesting freight forwarder nominations, requesting mill ID numbers, confirming customer receiving schedules, etc.
Create and maintain customer profile documents, as applicable.
Assist in the resolution of payment issues by interfacing with customers proactively and taking necessary actions to quickly resolve any issues negatively impacting collections.
Support in handling of claims and non-conformities with responsible Area Sales Managers and Technical Sales personnel.
Support Area Sales Managers in administration and updating of sales forecast.
Management/Supervisory Responsibilities
BS/BA degree in Business Administration or related field, or equivalent experience
2-5 years experience in customer service or inside sales; experience in manufacturing preferred
Job Knowledge, Skills and Abilities (all knowledge, skills and abilities are required unless noted as "preferred")
Ability to communicate effectively, both verbally and in writing
Ability to effectively plan, organize and prioritize projects
Ability to handle multiple issues simultanteously and effectively
Ability to maintain discretion, tact and poise to work with confidential company information
Continual attention to detail
Proficiency in basic Microsoft Office products to organize and communicate
The above duties and responsibilities designated as essential job functions are subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. The job description is not intended to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be asked to perform other job-related functions that are not listed above.


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